Plain and Simple Details About Our Terms of Servic
Last Revision: 18-10-2019
LicenseMaker provides web hosting,license to clients worldwide, and we have a responsibility to protect each client and to provide the best services available. All clients of LicenseMaker are subject to the following terms of service:
Licensemaker agrees to furnish services, which are paid for, to the Customer, subject to complete compliance to the AUP and TOS. LicenseMaker reserves the right to refuse any potential customer, at the sole discretion of LicenseMaker. The failure by a customer to meet or follow any of the policies/terms is grounds for account deactivation. LicenseMaker will be the sole arbiter as to what constitutes a violation of the AUP. Licensemaker reserves the right to remove any account without prior notice.
Please note, we do not sale any physical product to our customer.LicenseMaker only provide digital services
All services rendered by LicenseMaker are eligible for a limited refund. Refund covers the Hosting service plan itself, and does not include any other services such as ssl certificate, domain registration etc. Refunds are only offered within 7-days of account registration and only apply to the first service of a new client. Additional orders are not eligible for a refund. For example, if you've had an account with us before, canceled and signed up again, or if you have opened a second account with us, you will not be eligible for a refund. Violations of this Agreement will waive your rights under the refund policy. Services that are suspended or terminated due to non-compliance of the AUP and TOS are not eligible for refunds. Refunds will be applicable for valid reasons only which can't be solved by us. If you do misbehave with the Support Team (over Chat/Ticket/Phone/Email) that will also waive the refund policy.
At this time we bill monthly, quarterly, semi-annually and annually, depending upon the plan. Licensemaker invoices for all services 10 days prior to the due date. You are responsible for arranging payment by the due date. Accounts that become past due will be subject to a 10% (ten percent) late fee after 5 days of being overdue. This late fee is non-negotiable and will be automatically added to any overdue invoices. After an invoice becomes 20 days past due, that invoice automatically cancel. If you want to pay that invoice you need to reorder.
The Customer acknowledges that any attempt to dispute or initiate a chargeback with Paypal, Payza, Skrill or their Credit Card issuer will result in a suspension of all services and a fine of $100 will be assessed to the customer's account. A chargeback imposed under false pretenses is considered Fraudulent and will be treated as such.
We have a dedicated team to make sure outstanding support 24 hours a day.LicenseMaker provides hardware support related to customers Dedicated server functioning. LicenseMaker does not offer software support if the service is not Fully Managed. Licensemaker is not responsible for any data loss associated with mis-configuration of scripts.
– If any customer has issue with hosting and license will get prompt support within 4 hours once you submit a support ticket or live chat.
– If you need any support regarding web design, development, web marketing we will responds within 12 hours once you submit a support ticket or phone call.
– We do not provide any physical support at your spot. You can have physical support only at our office.
We are not liable for any data loss because of natural calamities such as earth quake, flood, digester, cyclone, hardware failure etc.
Dedicated and VPS Hosting:
We do not keep any backup for Dedicated server and VPS hosting. Clients are directly responsible to have database backup themselves. Backup data will permanently remove once terminate dedicated server and VPS hosting.
Shared Hosting:
LicenseMaker keep weekly 1 data backup for shared hosting account. We do keep last 1 daily data backup. We also provide backup facility to our customer through cPanel. You can download backups at any time.
As per request of client we restore your web data, keep in mind we are not responsible any damage done by client.
Breaking of any legal rules, LicenseMaker have right to cancel any contracts made with you at any time.
If we found any issues, abuse, illegal activities on your account, we will immediately suspend your account and send you notice to fix. If you do not reply within next 24 Hours, we have right to permanently remove your account.
We terminate any dedicated and VPS Hosting with data within 2days after payment overdue. For shared hosting we terminate data within 30 days after payment overdue. Once termination done, all data are not recoverable.
Customers agree to potentially having to submit to fraud checking measures, designed for both the security of the customer as well as the security of licenseMaker. The fraud checks require scan copy of CreditCard Authorization Form by licenseMaker, a front side screenshot of the Credit Card used as payment, as well as a valid scan copy of recent photo ID (Passport/Driving License/Student ID). We may ask for Payment Verification if payment done by Credit/Debit Cards and Payza. If payment made from unverified PayPal accounts, we may ask for verification documents as well.
LicenseMaker shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from LicenseMaker servers going off-line or being unavailable for any reason whatsoever. Furthermore, LicenseMaker shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of LicenseMaker servers. All damages shall be limited to the immediate termination of service.
LicenseMaker handles any and all DMCA complaints very seriously, and will investigate them. LicenseMaker reserves the right to pursue civil remedies for any costs associated with the investigation of a substantiated policy violation. Use of our services to infringe upon any copyright or trademark is prohibited. This includes but is not limited to unauthorized copying of music, books, photographs, or any other copyrighted work. The offer of sale of any counterfeit merchandise of a trademark holder will result in the immediate termination of your account. Any account found to be in violation of another's copyright will be expeditiously removed, or access to the material disabled. Any account found to be in repeated violation of copyright laws will be suspended and/or terminated from our hosting. If you believe that your copyright or trademark is being infringed upon, please email at [email protected] with brief information. If the request is of a licensing issue, we may require further documentation. We take DMCA Complaints extremely seriously, save yourself and us the trouble. Click here < to get instructions for DMCA and Abuse complain procedure.
LicenseMaker cannot be held liable for system downtime, crashes, or data loss. We cannot be held liable for any predicted estimate of profits in which a client would have gained if their site was functioning. Certain services provided by LicenseMaker are resold. Thus, certain equipment, routing, software, and programming used by LicenseMaker are not directly owned or written by LicenseMaker. Moreover, LicenseMaker holds no responsibility for the use of our clients accounts. If any terms or conditions are failed to be followed, the account in question will be automatically deactivated. We reserve the right to remove any account without advanced notice for any reason without restitution as LicenseMaker sees fit. FURTHERMORE, LicenseMaker retains the right to change any or all of the above Policies, Guidelines, and Disclaimer without notification.
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